Body language and Micro Expressions are the cornerstones of emotional intelligence. This is why people with better emotional intelligence skills perform better:
- Career Success: Emotional Intelligence, as a determinant of high performance, is twice as important as technical and cognitive skills combined for a successful career (Daniel Goleman, published in Harvard Business Review, “What Makes a Leader?” in 1998)
- Developing Leaders: Emotional Intelligence is more than 85% of what enables “star performers” to develop into great leaders
- Dealing with difficult Clients/Teams: Developing emotional intelligence skills increases the understanding between people which minimizes time wasted arguing and defending turf.
- Team Performance: People with highly developed emotional intelligence skills get along better and don’t let anxieties and frustrations get in the way of efficiently solving problems.
- Motivation/Empowerment: People with high emotional intelligence skills positively impact every person they contact. They are the role models of excellent performance.
- Time Management: People with high emotional intelligence skills do not waste time worrying, arguing, and second-guessing themselves in interaction with others. They choose more productive behaviors.
- Stress Reduction: People with strong emotional intelligence skills easily handle emotions of anxiety, frustration, and fear that cause stress in today’s work world.
- Talent Retention: Leaders with highly developed emotional intelligence skills have been shown to be the best, most effective bosses, the kind talented people want to work for.
- Customer Satisfaction: Excellent customer service is based on sincere care. People with high emotional intelligence skills take care of themselves and extend sincere care to others.